FAQ

On the login page, tap "Forget Password?" and enter the e-mail that you used for registration. The system will send a change password e-mail to your e-mail account.

Sure! Please send an email to our customer service mailbox at service@health2sync.com, informing us of your request to change your account's email or phone number. A dedicated representative will provide further assistance.

From the "More" page, please tap on "Connect Apps & Devices", then tap on "Health App" or other applications and follow the instructions on the page.

Go to "Diary" and tap on the diary you wish to edit or delete. Please note that if the record is synced directly from the measurement device, the readings and the times of the readings cannot be further modified.

Tap the "Add Diary" button and choose the primary data type that you would like to record. In the diary entry page, you will see an "Add Others" section which allows you to add other items such as weight, medication, or exercise to your primary data type.

Yes! Go to "More" and tap on "Sync Device", then tap on "Add Device" to find the list of devices supported by Health2Sync. You can also check our website or contact us if your meter is not on the list.

Yes! Add diaries as you would normally, but just remember to update the "Time" to reflect the time of the measurement or activity.

We currently don't support importing data from files. However, if you are using a device our app supports, you can sync the historical records directly into our app. If you are using an iPhone and have connected to the Health App, you can also import records from the Health App as well.

Try setting "Medication & Reminders" and "BG Measurement Plan" from the "More" page.

App users may use the "PDF Report/Excel" function under "More" to export the data to PDF or Excel and send it to your personal e-mail. Please note that the maximum date range is 90 days (meaning the date range between the start date and end date cannot exceed 90 days).

You can keep your old data as long as you login with the previous account. You can recall the account details when you first regsitered to Health2Sync and retrieve all data you have put.

Go to the partner list and select the partner whose settings you wish to change. Next, tap the top-right arrow button, and select "Notifications" to turn off the notifications you no longer wish to receive.

Select "Add Partner" in the Partner function and choose a way you'd like to use. The "Invitation Code" function allows you to join a medical institution's care platform. Please consult your medical institution for the codes.

You can find links to articles and tips in the Health2Sync partner's chat history. If you are a Heath2Sync premium member, you can also find past educational articles by tapping on "Content Collection" in the "More" page.

Go to the Partner page and tap on the "Health2Sync" partner. Next, tap on the setting button at the top-right corner, then tap on "Notifications" to disable the push notifications.

The objective of the Health2Sync App is to provide diabetics with a convenient tool to record data and to obtain feedback based on the data. The app cannot measure your blood glucose for you. If measurement of blood glucose is required, please purchase a blood glucose meter and consult a medical professional.

Yes, most of the features are free to use. If you need more analyses, educational content, and reports, you can also purchase a subscription to our premium membership.